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    Utilities & Energy Market Research

    The Energy and Utility sector is changing, and so are the needs and expectations of its customers. Whether electric, gas, water, or public transportation, utilities must continually balance the engineering, construction, and financial aspects of delivering service with those of satisfying their customers. Customer opinions drive performance improvements and sometimes “pay for performance” initiatives. Once narrowly-focused, customer satisfaction studies have evolved, by necessity, into investigations of the entire customer relationship. Now, more than ever, successful market research hinges on providing answers that are thorough, practical, and insightful.

    TRC has the experience and perspective to help the industry learn and grow in the face of these changes. Our nationwide benchmarking studies offer context for decisions and cost-effective opportunities to understand and improve. Our knowledge of transactional satisfaction helps our clients link customer perceptions at the point-of-contact to overall feelings about the company. Our brand and image evaluations give clients a holistic view of their performance. And our ability to model “key drivers” of satisfaction and loyalty across key operations gives them the tactical guidance they need to make effective, efficient, and actionable decisions.

    Let us go to work for you.

    Third Party Verified Clients' Recommendations

    Greenbook.org, the market research industry directory, reached out to our clients and verified their reviews of TRC.

      Todd FabianHeinz

      “The TRC folks are knowledge experts on a wealth of analytic methodologies and, more importantly, know how to match those methods to your business need.”

      Teresa AndersonBlue Cross Blue Shield of Vermont

      “TRC provided thoughtful guidance—taking the lead on the process and ensuring that the research answered all of our questions.”

      Russ SenykLuye Pharma

      “Your willingness to talk through my needs and curiosity about them sets you apart from the other firms I’ve used.”

      Susan TopelCentene Corporation

      “Have I said thank you for all that you all have done? Please express my sincerest and overflowing gratitude for how agile and responsive your team has been.”